Insurance and Financial Services | Performance Plus Inc.

Experience and Expertise

PPI has specialized expertise in business process improvement for the insurance and financial services industries. PPI uses proven methodologies and best practices to assist clients to address challenges around operational efficiency and cost reductions, re-engineering outdated processes, and aligning IT with end-user needs. PPI's focused approach increases project effectiveness and ROI in both small-scale and enterprise-wide projects, producing practical solutions that are guaranteed to improve client operations.

From over 200 projects performed in this sector, PPI has developed broad and deep domain expertise that we apply to all projects, together with an understanding of the industry, the marketplace, and the current trends and pressures affecting our clients.

Opportunities NOT just Findings

PPI does not "blow up" departments and produce findings reports. We efficiently engage the project team to produce optimal productivity opportunities to implement. This is done through an efficient and collaborative "Identify, Review, Vet and Evaluate" process used throughout the engagement.

We approach each engagement with the end goal at the forefront - identify productivity opportunities that you actually implement. Our Filtering Methodologies enable us to quickly identify critical, actionable productivity opportunities. Only the optimal improvements are selected by the client for implementation.

Providing the Support You Need

Projects are not "one size fits all" - we recognize that every organization and initiative has its own set of needs and priorities, and we provide the support you need in order to achieve your business goals.

PPI can support strategic initiative leadership with thought generation, facilitate white-boarding sessions, etc.
We collaborate with you to find actionable paths to implement your objectives within your timeframe and make sure things work.
PPI works at ground level to translate project goals and strategies into detailed process changes and practical results, including:
- Future State Process Narratives & Maps
- Data & Business Requirements Documents
- Business Rules
- Risks/Controls
- ROI Support
- Capacity Models & Performance Management
- Documentation & Training
PPI can provide extra hands and expertise for practical support
- Hands-on work wherever it's needed
- Mastery of the details
- Facilitation and consensus-building
- Industry perspective

Business Scope

PPI projects for insurance and financial services clients have involved a broad range of business areas across the end-to-end lifecycle. These include:

Sales and agency support
Agent and broker compensation
Proposals
Financial underwriting
Case implementation (onboarding)
Account management
Eligibility
Enrollment
Medical underwriting
Billing
Customer service
Administration
TPA relations
Claims
Reporting
Financial controls
Reserves
IT (supporting all the above)

Clients and Product Coverage

PPI's clients in the insurance and financial services sector include:

Aetna
AIG
Alleghany
Chubb
Cigna
General American Life
General Reinsurance
Health Net
Independence Blue Cross
ING
John Hancock
Mass Mutual
MetLife
New England Financial
New York Life
Prudential
UnitedHealth
W.R. Berkley
WellPoint

PPI's projects in this sector cover a wide range of group and individual products, including:

Annuities
Accidental Death & Dismemberment
Auto
COLI, BOLI
Critical Illness
Dental
Disability (ST/LT)
Home
Long Term Care
Medical (inc. Medicare)
Pet
Pensions
Property & Casualty
Retirement Savings Plans
Prescription Drugs
Survivorship Life
Structured Settlements
Term Life
Variable Life
Vision
Universal Life

Case Studies

For more information about Performance Plus and how we can help you achieve your performance goals, call (732) 981-1200.